Thank you for taking your time to write a review following you fathers short stay with us at Rivermead. We are sorry to hear your experience with Barchester did not meet your expectations. We are aware that you had raised concerns with the home during your fathers stay and these were looked into and discussed with you at the time and the home was under the impression they had been resolved. If you are willing we would like to discuss this with you in further detail , to be able to look into your concerns and hopefully action any improvements for the future, If you are happy with this please email myself on rivermead@barchester.com. Kind Regards, General Manager, Rivermead Care Home.