On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention, we take all our feedback extremely seriously. We always welcome and encourage the opportunity to be able to discuss any concern in person to enable us to identify possible issues and improve where necessary. <br>More than a year has passed since your newly documented concerns and it is unfortunately very difficult to investigate the issues that you have now raised.<br>The Activities Team at Kenwyn plan and implement a huge range of Life Enriching Activities. Many of our residents thoroughly enjoy our full diary of events and Activities and we are sorry to hear that you feel that your experience was different. <br>Thank you for acknowledging the care from the Sister – I will pass this on. <br>Would you be available for a call to discuss this further? <br>We would like to wish you all the very best.