On behalf of the General Manager of Kenwyn, I would like to thank you for taking the time to bring your experience to our attention and reassure you that we take all our feedback extremely seriously<br>Would you be available for a call to discuss this further? <br>Our colleague who met you at the door and explained the situation at the time, remembers that you were warmly welcomed and invited into the home. <br>Relatives of our residents who are sadly end of life are always welcomed to visit, day or night, and we have always maintained these visits. <br>We would like to provide you with reassurance that our aim here at Kenwyn is to provide those that we support the very best level of care and that is at the very heart of all we do. We have an incredible team made up of caring individuals. We are sorry that you feel that your experience of Kenwyn at that time didn't meet your expectations. We wish you all the very best.