Thank you for your review.  Lockdown was so hard for everyone involved, we tried so hard to make things easier for our residents and we are glad to hear that your video calls were meaningful. We now have a really great system for welcoming new admissions but we thank you for your feedback. Our carers will never be refused personal care due to their emotions, if needs changed we will take action for the sake of our residents. Your lovely mother is a pleasure to care for and we love that she is here with us at Cambridge Manor.