Thank you for taking the time to review our home. We have discussed your comments with our home manager and the circumstances around your mother’s fall and our team reacted promptly and according to our policies. We are sorry you feel that communication could have been better during your mother’s stay with us and we understand that this will have been upsetting for you. If you would like to discuss this matter further, please feel free to contact our customer services team on 0113 385 3800.