Dear Merrie,<br>Thank you for acknowledging our effective nursing care, we strive to provide outstanding nursing care to all our residents. Nevertheless, I am sorry to hear that you feel disappointed about the overall experience for your great-grandmother. Cambridge Manor is committed to providing exceptional quality care to our residents and their loved ones and to making a real difference in their lives.<br>If you would like to discuss your concerns with me further, please dial 01223 363 904 and our reception team will be able to direct your call to me.