We take all feedback very seriously. We are committed to providing support and stimulation for all of our service users in line with their preferences and personal circumstances. We provide personalised nutritional support for each service user and any concerns are escalated to GP and or dietician teams in every instance.<br>Our compliance manager is reviewing concerns you have raised directly with us and will be providing a written response shortly.<br>Staff at White House are deeply distressed at your review given the level of support and care shown at all times and their devotion and dedication to all residents has always been found to be outstanding, we have never received such a complaint or review before and staff have been so accommodating in assisting the family throughout your mum's stay. <br>Please accept our deepest sympathy for your loss and our apologies once again for any distress you may have suffered.