Dear Jim, <br>Your dissatisfaction with the experience of your great-grandmother is deeply disappointing to hear.<br>It is the mission of Cambridge Manor to provide the best possible care for our residents and their loved ones and to improve their quality of life.<br>A full investigation will be conducted into your accusations of neglect. <br>I would like to invite you to call me and discuss your concerns further. Please call 01223 363 904 and our reception team will be able to direct your call to me.