Thank you for taking the time to review your Mums stay. I am sorry to hear that you had a concern with one member of staff. I would appreciate it if you could make contact with Head Office and provide further details in order that we can address this situation, as I am unable to find any information that this was raised at the time of your mum's stay at the care home last year. We expect high standards at our care homes and this falls short of those standards, thank you for bringing them to our attention.