We are sorry your experience of our home has not met with your expectations. I am proud of our team and despite the incredible challenges of the past 2 years, we continue to be a vibrant caring home. Like all owners, we have expended enormous time and resources ensuring the safety and comfort or our residents. All homes - including mine – have been stretched to the limit both financially and in our personnel. Your remarks are both unkind and considerably wide of the mark. The garden project was undertaken long before Covid hit and in response to the demands of our residents and families. This was funded through a legacy left to our home specifically for this purpose. It has bought enormous joy to our residents and their families. Regarding our staff:  we have put significant resources into recruitment and will shortly obtain a Tier 2 Home Office accreditation ensuring security of staff numbers. You are more than welcome to visit us to discuss your concerns should you wish to.