We are terribly sorry that you feel this way, but we do need to make it clear that your mother was admitted to us on end-of-life care, and this has not been brought on as a result of the care delivered at Roden Hall. Equally, you have been informed by the Authorities that your father in fact had a stroke and did not slip-on water on the floor. We feel very passionately about this as the flooring at Roden is specialist state-of-the-art non-slip. That being said we do care about his welfare and hope he progresses.
We sympathise with your dilemma and understand the strain these situations create. We do hope that you can find a care home that meets your personal requirements and apologise that despite wanting to return we were unable to accommodate this request, as we have been advised of the complaints you made against your parent’s previous care home also.
We genuinely hope and pray for your parents and their well-being.