Thank you for taking the time to complete a review of our home. Social care has struggled during the pandemic to recruit staff, but thankfully things are starting to pick up. Whilst we would choose not to use agency staff in the home over our own staff, we always ensure our staffing numbers are safe to provide the necessary care to our residents, so in this situation using agency staff can be necessary. We really appreciate your feedback and are pleased that you are happy with the care we provide to your husband.