Thank you for taking the time to review Madeleine House, we are pleased that you rate our care/support as excellent. I will ensure that our team are aware of your kind comments. We use a dependency tool to ensure that our staffing levels enable us to provide the appropriate levels of care for our residents. We have a daily, weekly and monthly activities programme, which has been created with the input of our residents. However, we respect residents' wishes if they don't wish to participate in activities.