Thank you for taking the time to write this remarkable review. Our Residents are absolutely at the focus and heart of all we do. We take all our reviews seriously and see them as an opportunity for reflection. A review that raises a potential issue is a review that we can implement change if necessary, all be it very difficult if the review is several months old. Your review recognises the hard work and dedication of the team here at Kenwyn, and for that, we cannot be more thankful. We will be certain to share this review with the team.