Thank you for taking the time to review Clare Court Care Home in Birmingham. It is regret that your experience at the home hasn’t been positive. I understand you visit at weekends and therefore I have not met you. I would ask that your concerns are addressed with the nurse-on-duty on the day of your visit, so that they can be rectified as quickly as possible. You can also contact the management team during the working week. If the concerns you raise are not addressed before 5 April 2022, all visits had to be booked through our administrator and therefore staff on the floor would not have been able to book visits for you at the weekend. As of 5 April 2022, visits no longer have to be booked and relatives are free to visit the home without an appointment. Visitors are still asked to wear masks when they are in the home and follow handwashing guidance as they were previously. I am sure, moving forward we will be able to address any other concerns as they arise. Best Wishes