Dear P A, your husband was a much-loved member of our home community, and we would like to again send our condolences for your loss. We regularly review and update risk assessments based on both previous history and active risk, as the health and wellbeing of residents is our absolute priority. We are sincerely sorry that your experience has not been a good one, and we will contact you in person to further discuss and address your points. <br>Kind Regards