Thank you for bringing your concerns to our attention. I am sorry to see you and your mother were unhappy with Oakdale during her respite stay with us, and we sincerely apologise that her stay did not meet your expectations. It’s disappointing that we did not have the chance to discuss the issues with you whilst your mother was with us. Unfortunately, during her stay, increased Covid prevention measures were in place and so your mother was unable to experience everything our home has to offer. However, I am pleased to see you were satisfied with the rooms and the cleanliness of our home – both are things that our team pride themselves on. We genuinely appreciate all feedback from our customers as it helps us to raise standards across all of our homes.