Norway Lodge Nursing home is very sorry that you feel you have been treated badly in relation to this matter. We were most surprised to read your comments, we never expected that a learned barrister would act in this way. We are concerned that you can review our home without ever visiting us. For further details concerning our home please read our latest CQC review.
In relation to the legal documents, you have been supplied with all the documents you have previously requested. Any document you have requested and not received is due to GDPR rules as it would provide information you were not entitled to. As for the witness, I was that witness that day and your behaviour was not becoming of a legal representative.