Thank you for taking the time to write this review. We are committed to delivering an outstanding care experience for each and every one of our residents, and ensuring that our residents enjoy an engaged and active lifestyle is central to all that we do. We are sorry to hear of the issue concerning the hearing aid and can only apologise that your experience didn’t match the high standards we expect for all of our residents, but understand this has now been resolved. Thank you again for taking the time to provide us with your feedback. If you’d like to discuss anything further though please do get in touch.