Thank you for your review - we are dedicated to delivering an outstanding care experience for our residents and are delighted that Mum has settled in so well, is happy and making friends.<br> <br>We appreciate your feedback, and to answer your comments - we rarely employ agency workers as we are fortunate enough to have our own experienced team, however in those rare circumstances we take the time to ensure they understand our unique, award-winning model of care to ensure the continued smooth delivery of this. <br> <br>We provide a combination of fun and therapeutic activities, and our Wellbeing & Lifestyle Coach is committed to ensuring our residents are supported to participate where they wish to. <br> <br>As I am sure you can appreciate, the impact of COVID-19 continues to be considerable for all care providers, and whilst we focus on cost control, and have kept our annual increase to a minimum, we remain committed to delivering not only the highest quality care but also the very safest care.