Dear Jo, thank you so much for taking the time to review Speedwell Court, so pleased you thought our facilities and team were excellent. Please rest assured that even during a short (and only outbreak here following government easing of visiting restrictions) we managed to maintain full staffing of Memory Lane household. On hearing your concern, we also reviewed our care call system which monitors all calls and responses, no unanswered calls or slow responses were recorded. Please do not hesitate to contact us at speedwell@abbeyfield.com.  Kind regards, Deborah Holmes Customer Relations Manager.