Dear Sally, thank you for this feedback. We are pleased that your mother is very happy and enjoying life on our Devenish floor, here at Ascot Grange. Our teams do their utmost to really engage with all the residents here, in order to provide a high standard of care and personalised service.  <br>As you say, we are still smoothing out some of our communication channels, and we are committed to getting these improved.  <br>Thank you again for taking the time to review us, and please do not hesitate to contact any of the team, including me, should you need anything.