Thank you for your comments about Norwood Green Care Home. We appreciate you taking the time to give us feedback and let us know how we are doing. We are sorry to hear of the concerns you have raised. All of our team are committed to providing the best care for our residents, so we are disappointed to hear that you feel this has not happened in your case. We kindly ask that you contact the Home Manager directly so that we can discuss your concerns in more detail. Thank you again, we look forward to hearing from you.