hank you for taking the time to complete a care home review regarding Northview Lodge. I am pleased to hear that your Father feels at home, the staff are nice to him and the home is lovely and clean. Providing a caring, happy home is what we pride ourselves on most. We are sorry that you found the communication barrier a little frustrating with regards to the staff wearing masks around your Father and the processes that we need to follow in conjunction with Government Care Home Guidance.   <br><br>Thank you for bringing this matter to our attention, as concerns of this nature help us to improve our service and to explore an alternative face mask, which could help with communication between Residents and Colleagues. If you wish to discuss the matter further please contact the Home Manager directly who will do her utmost to work with you to remedy any concerns.