Thank you for your review. We set a high standard for ourselves, and we’re sorry to hear you had a frustrating experience - our team have recently shampooed the room's carpet and disposed of the previously soiled mattress. Our home manager Cecilia will have been in touch to discuss your relatives' needs, and tailoring the room furnishings to meet these. Cecilia's door is always open for you if you do have any questions or concerns. Best wishes, Fae.