Thank you for taking the time to review our home, at Sanctuary Care and Prince Alfred Residential Care Home we take your feedback very seriously and know that a formal complaint has been raised by yourselves. <br>Unfortunately, there are times when a home must make the difficult decision that they can no longer maintain a placement for a resident due to the nature of their care needs or these needs changing. These decisions are not taken lightly, and the safety and wellbeing of the residents are at the heart of any decisions made. <br>I know our team are in contact with you to resolve this. Best wishes, Fae.