Thank you for your review; we value all feedback as this helps us to improve our service where required. The team is very grateful for your kind words that recognise the care your Mother received. Lauren Court staff have worked tirelessly through the recent pandemic, as have other areas of the health sector. We are constantly reviewing our recruitment offer to attract new people to join our team and we have recently increased rates of pay for colleagues that not only recognise the kind care they deliver, but we also pay enhanced rates to more experienced team members. As an organisation, we continue to raise the profile of our care colleagues within our local communities to gain the respect and appreciation of the work they undertake, and I am pleased to recognise you as an ally in our mission.