Thank you for your review of Marsh House. We are experiencing the effects of the national staff shortage and have to use agency care support, the situation being made worse by staff testing positive for COVID having to remain away from the home.  It is in these instances, agency carers work with our own team, to ensure safe staffing levels are maintained. As Covid becomes less impactful in our homes and our care team begins to grow, the use of agency support will lessen. Unfortunately, our suppliers have also been affected by the same issues, and inevitably we have experienced delays in deliveries which are outside our control. <br>Our team in the home work so hard to ensure that residents are safe, happy and well and should there ever be an issue when this is not so, please advise us. Kind regards.