Thank you for bringing to our attention your concerns. You will be aware that you have previously raised these matters with our service directly and with the Care Inspectorate who concluded the matter. The findings from any upheld complaints can be accessed via the Care Inspectorate website. <br>I am sorry that you are not happy with the service provided by Hillcrest House during your stay at the home and wish to extend our acknowledgement that this matter has caused you personal distress. <br>We welcome comments from the people who are involved with Hillcrest and aim to use these to improve the quality of our service delivery. It is our primary goal to work in partnership within the multi-disciplinary team which includes your social work team and the Care Inspectorate to improve our service and would refer you to both bodies if you continue to have any concerns.