Thank you for taking the time to give us feedback. Welsh Government visiting guidance in Care Homes allowed for our residents to have one essential visitor at the time of your mum’s admission. We understand that this has been difficult for our families and residents but visiting restrictions have been necessary to keep our residents and colleagues as safe as possible during the pandemic. We are sorry that we were unable to locate all of the family photographs. If you would like to discuss your concerns with the home manager please feel free to contact us anytime.