Thank you for your review, we appreciate your comments, positive and negative. We are limited with parking due to our location, unfortunately, but we do make sure that the disabled bay is used appropriately. Please let us know if you have any further problems with this. We do have to increase our fees sometimes, but we do aim to keep it to a minimum. In terms of communication, families are invited to participate in monthly reviews, but staff or management are always happy to discuss a resident’s progress at any time.