Thank you for your kind comments regarding the care at Avon Court, we really appreciate your feedback. We are pleased to note communication has improved with relatives; this is such an important aspect of our residents’ care. We have dealt with the night medication issues, which were caused by new stock arriving in the main, but also due to some staffing issues and agency being in the home more frequently than we would like. The optician situation is sadly a common issue now that homes are open more and we continue to seek a resolution to this. The glasses have now been delivered. We appreciate your comments regarding a particular carer and how you will review this again in a few months. Our interim Home Manager is making some good changes in the home, such as the communication system with relatives which will continue to impact other areas too.