Thank you so much for your kind words. Your dad was a pleasure to care for and we miss him as he became part of the Chesford family. We fully understand the difficulties faced by families when they have to rely on care services to look after their loved ones as it can be quite a stressful experience, which is why we try to do all we can to alleviate that stress and instil confidence in those, who put their trust in us. I will share your review with the team and especially the Deputy Manager who I know you had the most contact with and who was a central figure in your dad's care. We hope your dad is well; please say hi to him for us and tell him we are thinking of him.