Dear Stephen, thank you for your review. We are pleased to hear you were impressed by the décor and cleaning standards at our home. However, we’re sorry you experienced issues getting in touch with staff when you wanted to leave. In order to keep our residents safe from Covid, we created two cohorts of staff, and operated the two suites within the service as separate entities; this included two separate visiting areas within the service. In doing so, we have higher ratios of staffing within the service.  Our care team are hospitable, and would always look to be attentive, but in this case, they would have been attending to other residents, so it is likely this was the reason they were delayed coming to get you once you had finished your visit.  We are of course sorry that this was your experience, and for any inconvenience, this may have caused you.