I am sorry that this was how you were left feeling after your mum stayed with us for a short period of time before she was transferred. Recruitment has been a challenge for Harefield Care Home but we are focusing on recruiting  the right candidates daily.  We can provide assurances that we provide appropriate staffing levels as we utilise reliable, consistent agency care workers who are trained and have a full induction before working in our home.  We acknowledge that there have been some lessons learnt along the way as we continue to listen to our residents/relatives and other key stakeholders to strive for improvements. The health and well-being of each individual is of primary importance, therefore, if you would like to discuss anything please do not hesitate to contact me directly at the home.