Dear Daniel B,<br>We would like to express our sincere condolences on the passing of your grandmother. However, we do not recognise your description of our service. We are vastly experienced in and renowned for providing high-quality elderly care in Trafford, including palliative care, having done so for 36 years. We are registered with and inspected by the CQC, with a Good CQC rating. We receive regular referrals from Trafford Council and regular, very positive comments from everyone else, including residents, families, and social and health care professionals. Indeed, your own uncle, who was involved in your grandmother’s care on an almost daily basis whilst she was with us, has provided several exceptionally positive written testimonials of our service, and has even recommended us to other people. We are always happy to discuss and to positively address any concerns that may be brought to our attention, but we are not aware that you did so whilst your grandmother was with us.