We’re so saddened to read your thoughts and would urge you to come and speak to us. We understand the past couple of years have been difficult for our family members due to government changes to visiting guidance which has led to less opportunity to see how we care for your loved one. I would hope you’re now able to get to better know our manager who has worked for our group for many years supporting residents living with dementia, and our deputy, again a long-standing member of our wider team. All our team are committed to spending quality time with our treasured residents, to truly understand each person and their needs. They do all they can to ensure our residents remain happy and fully supported and we always ensure we have enough team members to meet their complex needs. Our dedicated lifestyles team have and continue to create meaningful opportunities every day for our residents to take part in existing hobbies and interests, as well as support them to try new things.