Thank you for your review, it's very disappointing to hear this as I thought we had communicated well with you as management.<br>If you would like to arrange a meeting with us then please contact me regarding this. <br>Other than one incident regarding the commode, I have never known this to be left in her room previously? We have also as Management not been made aware that the room smells of Urine.<br>Our care planning system is digital and when we went live an invite was sent to you or your Sister to allow full access to Mum's care and support needs. I am unaware if you activated the subscription.<br>Unfortunately, lap straps are a restrictive measure and are not used unless there is a relevant need and/or consent from the resident who has capacity.