Thank you for your review. It's very disappointing to hear this as I thought we had communicated well with you as management. If you would like to arrange a meeting with us, then please contact me regarding this. Other than one incident regarding the commode, I have never known this to be left in her room previously. Our care planning system is digital and when we went live, an invite was sent to you or your sister to allow full access to Mum's care and support needs. I am unaware if you activated the subscription?