l would like to thank you for the positive feedback in relation to the care your mother receives at Ashgrove. We endeavour to do our utmost to support our resident’s holistic needs, and where it is identified that we can improve upon the service we provide we aim to do so. I fully understand that continuity of care is of the utmost importance to our residents, and it’s important to have familiar faces that our residents can relate to. To offer you some assurances, I can confirm that we have recruited all of our care vacancies and no longer utilise care agency, and we have only one remaining night nurse post vacant. This post is currently backfilled by an agency nurse to ensure safe staffing for our residents, and we do always endeavour to have the same nurses as much as possible to gain that continuity of care and consistent staffing approach.