Thank you Anne for your kind words. I am pleased that you feel your mother is being looked after well at Chaseview Care Home. Thank you for the recognition of the team for working extremely hard. We have shared your review with the home manager who would be happy to meet with you to address the issue you have raised with a view to resolve this. I hope that you find this acceptable at this stage. Once again, many thanks for your kind words and acknowledgement of our colleagues' hard work at Chaseview Care Home.