Thank you for taking the time to provide us with your feedback.<br>I am really sorry to hear that you felt there was a miscommunication by the staff team regarding the care and support provided to your mother. Each resident has an individualised care and support plan to enable them to reach their independence goals as set by the qualified Therapy Team and this will be subject to the resident’s individual abilities at the time. <br>I will ensure that your feedback is shared with the staff team to improve the resident and family experience at Westgate House Care Centre.<br>Best wishes,<br>Nancy