We are so sorry that the family member had a bad experience at the outset of the resident joining us. Following changes to the condition and support needed, our assessments were updated to reflect these changes in the resident’s needs. As a result the room allocated was deemed unsuitable to ensure the care delivery is<br>provided in a safely. The resident's next of kin was consulted but unfortunately, whilst staff made all attempts to contact, other family members were not advised and this has resulted in this issue. The home manager has since met with the family of the <br>resident who have now accepted that a suitable room was provided with positive outcomes. The safety and wellbeing of our residents always remain a high priority.