Thank you for your review. We are sorry to read that Mum's stay at Oriel did not meet your family's expectations. As Mum had moved to Oriel from another care home, it is understandable that she didn't settle straight away, however, during Mum's stay, she was regularly offered drinks and often asked for them herself and had a second cup. Although dehydration can lead to UTI's, it is important to add that other matters can also be a contributory factor. Additionally, Mum was given body washes regularly by staff during her stay and when the matter of bath times was raised, the Home Manager rectified the situation immediately. Feedback from families is very important to us, and we are sorry if you felt uncomfortable by raising your concerns. We hope that our meeting to review Mum's care prior to her departure was useful, and we will use your feedback as part of our quality assurance process moving forward. We also hope that Mum is happy and settled in her new care setting.