Thank you for your review. We value all feedback as this helps us to improve our services where required. At Bishopsgate Lodge we always endeavour to meet the individual need of each Resident dependant on their personalised care plan. All staff at Bishopsgate Lodge Care Home have undertaken training to be able to care for Residents with different medical conditions. Our equipment is checked daily before and after use to ensure that it meets the needs of the Residents. We are sorry to hear that you feel we were unable to meet the needs of your Father. During this stay, we would have been more than happy to have organised a meeting where we could have discussed any concerns you may have had so that these could have been resolved.