We are very disappointed to hear you were not happy with the condition of your relative’s room and the adjacent corridor on your recent visit.  Please let me assure you we do our very best to ensure cleanliness and good hygiene within the home.  Our cleaning rotas and systems are being thoroughly looked into in a concerted effort to solve any issues we may find and to ensure that your relative is happy with any arrangements we may make to help in regard to this particular problem.