Thank you for taking the time to submit feedback for Quayside. I am delighted that your gran has settled in well. Thank you for your kind words regarding the staff. I will be sure to share this with the team. Whilst I appreciate the rooms are a little dated, I am delighted to advise Quayside will be receiving a planned refurbishment in November 2022, which will bring the home up to date and provide a stunning home for our residents. If you wish to discuss the refurbishment further please feel free to go into the office and see the home manager or one of the team, who will be happy to discuss the plans with you.