Thank you so much from all of us on the staff team here at Westerleigh for your lovely review of your Mother's care here at Westerleigh, together with our relationship with you and your family, we really appreciate your comments and observations.<br>My colleagues are thrilled at what you have said about the care, as you say, it is a real team effort and we strive to offer truly holistic care, embracing the resident and their family from admission to departure, and all the stages in between. Our ethos of care shines through in your review, we are a diverse team, but the common link is that we truly care. When we recruit for new team members we actively seek people who are kind and caring, we can give them the skills they need, but the starting point is to have a caring and kind attitude. Thank you again for your charming review.