Thank you for taking the time to write your review – we were very happy to hear your kind comments about the excellent facilities and quality of care for residents at Anning House. I would like to reassure you, as we were a little surprised by your concerns and wanted to set your mind at rest, that we definitely do not have any staffing shortages, and also we do not employ agency workers for assisted living either. We always ensure we have enough team members throughout the home to keep all residents safe, happy, and well cared for, seven days a week, 24 hours a day. We also keep the same colleagues, where possible, on the same floor so that there is always continuity of care and so residents are familiar with the team and can build relationships. Thank you again for your feedback, and best of wishes to you and your mother.