Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured we take any concerns raised seriously. There will be times of the day that our staff team are busier as we cannot predict daily all that happen, and some days we have emergency situations to deal with. We would like to take this opportunity to reassure you that we are staffed to meet the needs of those living at Trafalgar Park and this is reviewed regularly. We would welcome the opportunity, if you ever feel the home is understaffed, to meet with you when you are next visiting, so that we can discuss this with you.